Customer Support...Customers First!
Thursday, January 24, 2013.
Posted by Jeff Althoff
Customer Support… Everyone has had that experience- you know the one where you sit on the phone for an hour only to find out that the person on the other end doesn’t know enough about the product to help you. Or they do know about it, but you can’t understand what they are saying. At Zuercher Technologies, we take the time and effort to ensure that our callers do not have to endure such an experience.
When calling Zuercher Technologies Customer Support, you can be assured that your questions and issues will be addressed by someone that is not reading off a script or worried about their call count for the day. Each call that comes into the Support Center is treated as a unique incident with a unique, non-scripted, personal response.
So you may be wondering how does the Support Team work without a script with a software solution as diverse and configurable as ledsSuite?
The answer is: product knowledge and teamwork. We take great pride in our team atmosphere. This team atmosphere, which is instilled in all who work at Zuercher Technologies, fosters a work environment of positive communication. As is the case in any workplace, everything starts with good communication. Whether it is a short meeting to discuss changes that are upcoming or a quick phone call to a subject matter expert in our Product Team or Development Team to answer a question, our Support Team is more than just a person waiting for the phone to ring.
When you call in and talk to myself or one of the other Support Team members, you can feel comfort in knowing that you are receiving support from not just one person, but a team of experts that are dedicated to creating a positive experience using ledsSuite.
The Zuercher Technologies Team
