Why Choose Zuercher?
Purchasing a new public safety software system can be overwhelming. There are so many products on the market. So many different vendors. You wonder if there are any substantial differences between them. There are. There’s nothing on the market that compares to Zuercher Suite.
One Application. One Database. One Vendor.
Zuercher Suite stands apart from other software systems in that it was designed from the ground up as one application, with one database, from one vendor. What that means for your agency: incredible efficiencies at every level of your organization.
With one application, you log into one system. Remember one password. And your system administrator only has to set up and maintain a single set of user accounts. Control each user’s access to everything from one place.
All your data is in one database. Connected. Integrated from end to end. Use one consistent and accessible master index for name, address, and vehicle data. Critical information flows easily between records without any retyping. There’s no switching between systems to get the full story. It’s all there. Calls for service. Case Reports. Jail bookings. Warrants. History. Alerts. You have access to everything you need.
Deal with one vendor. There’s only one number to call. Zuercher Technologies provides the whole solution.
Created to Configure: You’re In Charge.
We know your agency has unique needs. That’s why we design our software to be highly configurable. Zuercher Suite is designed to adapt to your agency. Not the other way around. We give you the tools you need to do your work in the way that makes the most sense to you. Configure your workflow to follow the procedures you actually use. Zuercher Suite gives you the power to use your software to keep each employee on top of the most important tasks. You streamline your approval process and notifications. Set your priorities. Your way.
Zuercher Custom Forms allows you to replicate and automate the paper documents you currently use every day. Zuercher Custom Modules can replace your spreadsheets and stand-alone data tracking systems. All the data you’re collecting becomes part of your searchable database. Our built-in statistical report generator in Zuercher Suite lets you put your data to work. Analyze your data. Run a statistical report that shows up on your screen every day. Or is e-mailed once a week. Do a one-time data search. It’s all there. And easy for your agency to use.
Don’t wait for a software company to build the form, module, or report you need. Our support team can help you design it now. Or two or three years from now. Zuercher Suite can be configured as your agency grows and changes over the years. And there’s never an extra cost to you.
Your System. Our Responsibility.
When you work with Zuercher, we make sure your system works the way it’s supposed to. We provide your servers, eliminating extra time, cost, and work for your IT staff. Our technical team handles backups. Maintains, updates, and upgrades your system. We monitor your servers. If there’s a potential problem, we’ll be alerted and fix it before it becomes an actual problem. Your system becomes our responsibility.
We won’t ever ask you to pay for a software upgrade. Three or four times a year, we release major updates to add enhancements and requested features. We test our updates thoroughly, so you actually look forward to new releases and the improvements they bring. Unlike other vendors, who may take down your system for hours or even days, we do it quickly. Usually in minutes. We send out minor updates whenever needed in a way that doesn’t disrupt your daily operations. They’re automatically added as you log into your system. There’s no additional charge for any of this. It’s all part of our maintenance agreement.
Our training staff does thorough on-site sessions to make sure your staff is comfortable with Zuercher Suite before they begin using it. If questions come up, we provide live human support by phone 24 hours a day, every day. There’s just one number to call. At 3 a.m. or 3 p.m. Our technical support staff answer questions and will walk you through configuring your system. Anytime. We also offer training videos, online support, web seminars, and an annual user conference. We’re passionate about helping you get the most out of your Zuercher Suite system.
Check Our Track Record.
Past performance equals future performance. We’re a safe and smart decision. Zuercher Technologies has been providing public safety agencies with high quality, fanatically supported software since 2003. Over those years, the many sheriff’s offices, police departments, jails, and PSAPs that use our software have been our best reference. Few vendors have the kind of record with public safety agencies that we do. Talk to our clients. They’ll tell you why they chose Zuercher Suite. How it has made a difference in their daily operations. And why they’ll continue to use our software for years to come.
All these things make Zuercher Suite a different kind of software solution. If these differences are important to you, talk to us. We’d like to make a difference in the way your agency uses public safety software.