Highly Configurable

Customize everything from the incident code list to priority-based alarm times to flexible beat plans. Many fields and features can be turned on or off to fit each agency’s size and procedures. Zuercher CAD can also be configured for a call taker or dispatcher workflow.

Multiple Jurisdictions

Dispatch for multiple agencies, including law enforcement, fire, medical responders and more.

Command-Line Entry

Command-line entry allows for rapid issuing of commands from the keyboard. The necessary fields appear depending on the command, eliminating the need to memorize codes or order of information.

Drag-and-Drop

Drag-and-drop functionality and click menus provide alternate methods for issuing commands.

User-Configurable Views

User-Configurable views allow each dispatcher to view the units and incidents they are responsible for.

Color-Coded Interface

The color-coded interface makes it easy to see unit statuses and incident priorities at a glance.

Command Log

An automatically generated command log provides a time-stamped audit trail of commands issued, as well as a summary record of response times.

Unit Status Alarms

Unit status alarms promote officer safety by providing both visual and audible alerts when it’s time to perform status checks.

Incident Inactivity Alarms

Incident inactivity alarms remind dispatchers of incidents waiting to be handled.

Premise Information

Dispatchers & responders are alerted to premise information such as safety notes, protection systems, water supply info, & hazmat alerts. Hazmat alerts display the full Hazmat Guide text for the materials present, including emergency response instructions.

Scheduled Calls

Scheduled calls can be entered in advance to generate incidents for events such as parades and funeral escorts.

Bulletins

Bulletins provide a quick means of notifying groups of responders about BOLOs and special instructions.

Page Responders

Dispatchers can send preformatted messages to groups of responders with just a few quick clicks. The messages include automatic text blocks such as the incident type and address, and are sent to responders as e-mails, text messages, or both.

Bulk Shift Statusing

Bulk shift statusing speeds the process of bringing units on and off duty.

Beat Plans

Beat plans allow pre-planning for varying roster levels, times of day, days of week, and special situations.

State/NCIC Query Interface

This interface enables attaching queries and returns directly to incidents, eliminating any need to copy/paste from a separate query terminal. Returns are then available alongside incident details to officers as they write case reports.

Integration with Zuercher Mapping

Mapping integration provides features such as routing, road blockages, address searching, pictometry, and much more.

Integration with Zuercher Mobile

Integration with Zuercher Mobile enables AVL and silent dispatch.

Computer-Aided Dispatch (CAD)

CAD Features

Zuercher CAD is a configurable and easy-to-use computer-aided dispatch system. It is designed to function in multi-jurisdictional environments and can be set up either as a standalone product or in conjunction with the rest of the Zuercher Suite for a tightly integrated solution.

Zuercher CAD was built with the time-critical nature of communications centers in mind, with every feature designed to increase efficiency and reduce response time. State-of-the-art command line entry allows dispatchers to rapidly issue commands from the keyboard. The same commands can be issued using click menus or drag-and-drop functionality. Integrated mapping enables quick unit suggestion and response. Configurable, color-coded displays provide at-a-glance access to the unit and incident information dispatchers need most.

With the software, dispatchers can quickly enter data and assign units, stay apprised of developing situations with real-time call updates, ensure officer safety with system-wide people and address alerts, attach integrated alarm call and traffic stop forms that eliminate the need for duplicate data entry, analyze response times using detailed logs, and much more.

Zuercher CAD coordinates with Zuercher Mobile to provide silent dispatch and AVL.