Computer-Aided Dispatch (CAD) Software Features
Highly configurable – Customize everything from the incident code list to priority-based alarm times to flexible beat plans. Many fields and features can be turned on or off to fit each agency’s size and procedures. Zuercher CAD can be also be configured for a call taker or dispatcher workflow.
Multiple jurisdictions – Dispatch for multiple agencies, including law enforcement, fire, and medical responders.
Command-line entry allows for rapid issuing of commands from the keyboard. The necessary fields appear depending on the command, eliminating the need to memorize codes or order of information.
Drag-and-drop functionality and click menus provide alternate methods for issuing commands.
User-configurable views allow each dispatcher to view the units and incidents they are responsible for.
The color-coded interface makes it easy to see unit statuses and incident priorities at a glance.
An automatically generated command log provides a time-stamped audit trail of commands issued, as well as a summary record of response times.
Unit status alarms promote officer safety by providing both visual and audible alerts when it’s time to perform status checks.
Incident inactivity alarms remind dispatchers of incidents waiting to be handled.
Premise information – Dispatchers and responders are alerted to premise information such as officer safety notes, protection systems, water supply information, and hazmat alerts. Hazmat alerts display the full Hazmat Guide text for the materials present, including emergency response instructions.
Scheduled calls can be entered in advance to generate incidents for events such as parades and funeral escorts.
Bulletins provide a quick means of notifying groups of responders about BOLOs and special instructions.
The page responders feature allows dispatchers to send preformatted messages to groups of responders with just a few quick clicks. The messages include automatic text blocks such as the incident type and address, and are sent to responders as e-mails and/or text messages.
Bulk shift statusing speeds the process of bringing units on and off duty.
Beat plans allow pre-planning for varying roster levels, times of day, days of week, and special situations.
Alarm call and traffic stop forms are closely linked with incident forms, minimizing redundant data entry.
The state/NCIC query interface enables attaching queries and returns directly to incidents, eliminating any need to copy/paste from a separate query terminal. Returns are then available alongside incident details to officers as they write case reports.
Integration with Zuercher Mapping provides features such as routing, road blockages, address searching, pictometry, and much more.
Integration with Zuercher Mobile enables AVL and silent dispatch.
Read more about Zuercher CAD.